IT Services Every Business Needs

IT Consulting

Control costs by planning your IT, not guessing at IT

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Wireless & Cabling

Infrastructure solutions to fit spaces big and small

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Cloud Computing

Office 365, Cloud File Sharing, & Collaboration tools to keep you productive

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Hosted VoIP

Flexible, cost effective, cloud based VoIP system that can be scaled to fit any business

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Managed Services

24/7 remote monitoring with prompt remediation of all your IT issues at one low monthly cost

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Network Design

Networks that work for your team while maintaining industry compliance

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Our Team

Jimmy Penttila

( Client Relationship Manager)

Tina Hamrick

( Customer liaison & IT consultant)

Zach Zaborny

( Sr. Network Engineer)

Jason Leon

( Cabling Tech)

What Our Client Say

Because of BITS knowledge and expertise, we were able to switch over to a new VoIP system with virtually no down time. The BITS Team went above and beyond to make this transition smooth and seemless.

VoIP is easy with BITS

( Kristie Overall, ELY Enterprise )

When the filming of Captain America blew half of downtown Cleveland's power out (yes, we know it was you, Captain America...), the BITS team was able to work through a pretty complex hardware issue quickly. They are TRULY my techie superheroes!

BITS Team of Superheros

( Liz Radivoyevitch, Owner, RAD Graphics )

If you're looking for honest advice on IT solutions Tina is the person I'd recommend. We have worked with Tina for over 10 years and I always think she makes recommendations for our entrepreneurial company as if it was her own!

Honest advice

( Mike Foti, Owner, Innovate Building Solutions )

BITS made this very painless and had my computer up and running in no time. I would definitely recommend BITS for all IT needs and I strongly suggest to get the backup service which they provides. A++++++

Ransomware Recovery

( Andrea Robinson, Owner, Ohio First Land Title )

it was more beneficial to have an independent IT company like BITS service everything from our internal network, our firewall and all IT infrastructure. By implementing this change, we were able to save more than $100,000 annually.

Outsourcing can save a ton of money!

( Garry, CEO, SecuReach Systems )


PCI Compliance still lagging in 2017

If we learn anything from 2017, it should be nothing is safe. I was recently reading a great article about PCI Compliance and it got me thinking. Why? Why are we so sure it couldn’t happen to us? Right now, the 2017 Payment Security Report Executive Summary from Verizon states that  ” For the first

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Driving your Technology

Are you better to your car than you are to your technology? Most people spend more time sitting in from of their computer than in their driver seat, and spend more time and money maintaining their car then their technology. Like taking your car to a trusted mechanic or dealer for maintenance, most small to

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CRACK – the virus, not the drug

CRACK – the virus, not the drug So, I got a call today asking about CRACK.  I told them “I’m against it and you shouldn’t do it”.  Obviously I was being funny, but I really did mean that.   What they really wanted to know about was CRACK the adware/malware.  Here’s what it is: Crack Rank

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Top 10 Cyber Crime Prevention Tips

Top 10 Cyber Crime Prevention Tips Cyber Crime is rampant!  Viruses are everywhere!  So how can you protect yourself from being a victim of ransomware, malware, and cybercrime?  Well let’s start by being smarter than the criminals.  They count on the fact that you can be scared into clicking on anything they put in front

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Affordable Cloud Backup – Automatic, Easy, and Carefree!

Affordable Cloud Backup – Automatic, Easy, and Carefree! Recently, BITS has become an authorized reseller of Crashplan online backup. Subscribers in more than 100 countries rely on Crashplan to provide easy-to-use, affordable and secure cloud backup solutions with anytime, anywhere data access. The company has backed up more than 300 billion files, restored nearly 20

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Petya Ransomware, can it hit you?

Ransomware is such a scary thing. The thought of losing all of your files is horrifying! With the latest Petya ransomware hitting 65 countries it seems that the cybercriminals have taken things to a new level. Last month, the WannaCry ransomware infected thousands of computers and was stopped when developers found a flaw in the

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Cabling done right

I had the opportunity to visit a prospect that needed some help with network issues. They had problems with slow connections, intermittent Internet, voice calls cutting out, etc. So, I told them I’d come by and see if I could determine what could be causing their problems. On the surface, everything seemed normal. Then I

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Small business is big business for cybercrime & criminals

Don’t be fooled thinking that your company is too small to be of interest to cybercriminals. Your credit card numbers, employee payroll information and social security numbers, your tax documents are just as valuable as a large companies. The statistics posted by Trend Micro in their April 2017 report are alarming: • Cyber criminals unleash

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IRS W-2 Email Fraud Alert

Warning: The IRS has issued an alert to warn of a new email phishing scheme involving W-2 information. The sender is posing as a top-level administrator, such as the CEO or HR Director, and requesting that you update your W-2 information or send them your W-2(s). Please ensure that if your employees receive a suspicious

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Support for older versions of Internet Explorer ended January 12th

Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical supports and security updates. Internet Explorer 11 is the last version of Internet Explorer, and will continue to receive security updates, compatibility fixes, and technical support on Windows 7, Windows 8.1, and Windows 10.

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Financial Fraud via Email Compromise

Recently I had a client that got an email that looked very legitimate. It looked like it was coming from the General Manager and going to the CFO asking for a check to be sent for $9000 for a project they were working on. The cyber-criminal addressed the CFO by name, had basic details about

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Windows 10 Free Upgrade expires soon

If Microsoft’s upgrade notifications weren’t enough to compel you to install Windows 10, then maybe a deadline is. After July 29th Windows 10 will no longer be a free. Microsoft has told us that the upgrade would only be free for a year and believe it or not, the year is up! With the year

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How to change default browser on Windows 10

If you’re like the many people that got tired of the Windows 10 Free upgrade popping up, then you finally took the plunge and installed Windows 10. Windows 10 has many great features and a sleek new modern design. But as with all new software it tends to change things in the upgrade process. I

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Creating a Contact Group List from an Email

I’m always asked, “How can I email the same group without typing all their email addresses in again?”  You would create a Contact Group that hold all the email addresses together. You can create a Contact Group (as Distribution Lists are called in Outlook 2010 and later) in Outlook directly from the recipient list of

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How to Remove Windows 10 Update from Your Toolbar

How to Remove Windows 10 Alert from Your Toolbar Last week, Microsoft decided to activate a popup notification on every patched Windows 7 machine advertising the release of Windows 10. You may have noticed that there is now a Windows icon in your toolbar that keeps reminding you to “reserve your copy” of Windows 10

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Which is best for me – NAS or Server?

      Recently I was asked: For a small business scenario with file sharing and a database would it be a better move at upgrade time to pull the server and replace it with a decent NAS and transfer the email accounts that runs on exchange to a hosted exchange account? Great question! I

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Backups Saved My Company

Backups saved my company Anyone who reads this probably knows how we operate here at BITS. Knows how we constantly insist our clients run backups of their data and test those backups.  Some of you take this to heart, some not so much.  Well it happened; in less then six degrees of Kevin Bacon someone

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Superfish? Really Lenovo?

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It’s it bad enough that we have to be conscious of every little thing we do on our computer; now we could be potentially infected before we spend day 1 with our shiny new computer. Grrrrrr!!!! If you haven’t read the backstories on Lenovo and Superfish I’ll catch you up. From the factory some Lenovo units

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Beware of Black Friday Electronic Deals

You may be one of those shoppers that will wake up early on Friday in an attempt to cash in on Black Friday deals from retailers like Walmart, Target, & Best Buy. However, wise shoppers may wish to wait before purchasing a TV this Friday. Forbes reports, “TV sets offered by obscure manufacturers may be

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Which OS should you choose?

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Which OS should you choose? For the month of August, Windows 8.1 showed a 7.09 percent market share based on all the desktop OS traffic seen by Web tracker Net Applications. That number was up slightly from 6.56 percent in July, 6.61 percent in June, and 6.35 percent in May. Microsoft has tried to tweak

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16 Things to CTRL

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The CTRL key is a great time saver. For example, repetitive tasks like copying and pasting can be much faster if you use the CTRL+C and CTRL+V keys. Here are 16 ways to use the CTRL key. CTRL + A      Select all contents of the worksheet. CTRL + C      Copy selected

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The Internet of Things

The Internet of Things, the rapidly evolving state of computing where everything from refrigerators to energy grids are connected to the Internet and communicating with each other, will create new challenges for data centers, says a recent Gartner report. Storage capacity, scalability and inbound data-center bandwidth requirements are just some issues organizations are already facing

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Spring Clean Your Data

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When I was growing up, spring cleaning was both a major event and an annual ritual at our house. As a part of that ritual, the entire family was asked to go through every nook and cranny of the house, look through everything that had been shoved under beds, piled into closets, and hidden away

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Never forget your password again!

Never forget your password again Use a Password Manager! I get calls every week asking, “Tina, what’s my password for (insert various software or websites here). With all the passwords we have to remember these days (your bank, your e-marketing site, Amazon, Google, etc.) it can become a full-time task keeping track of them all.

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Are you ready for Windows XP & Microsoft Office 2003 to retire?

Less than two months and counting. On April 8, 2014, Microsoft will end support for the decade-old Windows XP. This means you will no longer receive updates, including security updates, for Windows XP from Microsoft. Support of Microsoft Office 2003 will also be ending on the same date. So what does this mean to you

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Stay Healthy in 2014 with Technology

Stay Healthy in 2014 with Technology No one can dispute the countless benefits technology has brought us. It has undoubtedly allowed us to connect, perform, improve and leverage our resources beyond what was once imaginable. But technology has also brought us ways to stay healthy and focused. So in honor of all those New Year

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Is your computer being held hostage? Ransomware, Don’t pay the price!

Viruses & malware are nothing new, but the rise of ransom malware is concerning.  It’s one thing to be inconvenienced by an email virus.  But when a virus can lock your computer files and hold them hostage until you pay a ransom, that’s a new ball game. It’s electronic kidnapping and it’s becoming more and

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Web based printing using Google Cloud Print

Looking to share printers with multiple offices for printing? When you print through Google Cloud Print, your file is securely sent to your printer over the web. Google Cloud Print gives you the ability to share printers via the web between offices without the need of a server. From your phone, your tablet, your laptop,

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7 Awesome additions to Office in 2013

7 awesome new additions in Office 2013 So with Microsoft retiring Office 2003 most companies are starting to discuss their upgrade options. Office 2013 has a lot to offer with a sleek new design, cloud application interaction, and some tools that we’ve been waiting on for a while. Based on my experiences with using Office

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Back-to-School Tech: Sending them back to school without breaking the bank

I know, the kids just got out of school and started enjoying their summer break. But before you can boot up your smartphone they’ll be back in school. With back to school comes purchases for new technology. This year, I want to help you keep the back to school tech spending under control without sacrificing

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Get Organized Electronically – Creating a great electronic file sharing structure and protect it

Most offices I visit today still have tons of paper files hanging around, their electronic file structure is all out of whack, and they have the same information in multiple places. This is a great time of year to get organized! Getting electronically organized is not as hard as most people think. So why are

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Product of the month

November 2013 Training Classes Looking to improve your productivity?  Want a cloud backup for your PC?   Need to add a printer to a new PC but can’t find the disks? All these problems can be resolved with a free Google product.  Google is more than a search engine and the BITS team can train

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The Value of User Training

The Value of User Training In today’s competitive business climate, companies looking to improve their gross margins and increase productivity are increasingly looking for ways to boost employee performance and effectiveness. Training programs, often a target of budget cuts, will help organizations achieve corporate objectives and enhance their overall corporate culture. The high cost of

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Beware of Fraudulent “Invoices” from DNS Services (

FRAUD ALERT!!!! My customers rely on me for not only IT support, but for advice on every aspect of their IT. Yesterday, a customer sent me an invoice to review and asked if they should renew the service. The invoice was for the amount of $65, which was listed as the annual fee for ‘Managed

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Protecting your Google Docs

Google is the most popular search engine on the market. Who would have thought when Google started out that it would put some of its major established competitors out of business and leave the ones that are still standing in the dust? When Google started branching out from being a search engine and started offering

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2012 BITS Electronic Gift Giving Guide

I’m going to date myself here, but when I was growing up the Big Wheel, Colorforms, and Blowup furniture were the must have toys. Now kids want electronics and LOTS OF THEM! So what are some of the hottest tech toys out that will not only keep their brain engaged but entertained as well? To

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To Chromebook or not to Chromebook

So if it looks like a laptop, and acts like a laptop, and feels like a laptop, then it must be a laptop, right? Wrong! Google Chromebook has some great commercials out right now about their product but most consumers see the price and nothing else. Make sure you understand that the Google Chromebook is

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Hi-Tech Halloween

Halloween is a great holiday for kids and adults alike. Marching down the street in your costume, with your flashlight, and the parents in tow has changed a bit.   Flashlight Fun – Instead of using a traditional flashlight to light your way, why not try a flashlight app for your phone?  Depending on the

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Section 179 Tax Break on Technology Upgrades

For the past 2 years, the Section 179 tax deduction has been offered to help business owners purchase and install the hardware and software they need to be competitive and productive. You have $139,000 in tax write-offs waiting to be used. Have you taken advantage of this tax break? If you haven’t upgraded your computers, software,

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Where Is My Laptop?

You turn around for 2 seconds and BLAM…..Where’s your laptop? With users relying on smartphones, laptops, netbooks, and iPads to have everything they need at their fingertips, what happens when that laptop walks away? Databases, customer contracts, accounting information, proposals, things that you have completely forgotten about are on that missing device. Are you protected

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